Skilled in designing and implementing efficient workflows to streamline clinical and operational processes. Adept at overseeing complex operations to ensure seamless functionality and optimal outcomes.

Extensive experience in diagnosing and managing a wide range of sleep disorders. Expertise includes advanced polysomnographic procedures, patient education, and treatment plan implementation.

Proven ability to lead and train multidisciplinary teams. Skilled in fostering collaboration, resolving conflicts, and enhancing team performance to achieve organizational goals.

Expert in navigating AASM and Joint Commission accreditation processes. Experienced in developing comprehensive policy and procedure manuals aligned with industry standards.

Proficient in IT management, full-stack web development, and SharePoint design. Focused on quality assurance and performance improvement initiatives to enhance patient care and compliance.

The Registered Polysomnographic Technologist (RPSGT) certification is an internationally recognized credential for sleep technologists, awarded by the Board of Registered Polysomnographic Technologists (BRPT). It signifies advanced knowledge and expertise in sleep medicine and technology, including performing and interpreting sleep studies, administering treatments like CPAP therapy, and ensuring patient safety and comfort during sleep assessments. Achieving RPSGT certification requires completing educational and clinical requirements, passing a rigorous examination, and adhering to high ethical and professional standards. It is considered the gold standard in sleep technology certifications.

The Certification in Clinical Sleep Health (CCSH) is a prestigious credential awarded by the Board of Registered Polysomnographic Technologists (BRPT) to professionals specializing in sleep health education and management. This certification highlights expertise in patient-centered care, including identifying sleep disorders, educating patients and providers, and coordinating treatment plans to improve sleep health outcomes. The CCSH credential is designed for individuals with advanced knowledge of sleep science, emphasizing the importance of a multidisciplinary approach to addressing sleep-related challenges. Earning this certification demonstrates a commitment to excellence in clinical sleep health and patient advocacy.

• Oversee all clinical operations for TriCity Lung & Sleep, managing a team of 3 full/part-time clinical staff and up to 4 support staff across 3 full-service sleep disorder centers and a central office/pulmonary clinic, generating annual revenue exceeding $500,000.
• Successfully managed accreditation processes for three sleep labs by the American Academy of Sleep Medicine (AASM) and one by The Joint Commission.
• Manage operations for the main office, supervising a team of four and coordinating sleep labs and weekly pulmonary care.
• Lead the design and development of the company’s public website (www.TriCityLS.com), improving patient engagement and accessibility.
• Designed and implemented a company-wide SharePoint site to streamline internal communication, document management, and workflow processes.
• Supervise and mentor staff, ensuring compliance with AASM guidelines and optimizing operational efficiency to enhance patient care.
• Provide patient education, including PAP therapy management and follow-up support, maintaining PAP compliance rates ranging 70-90%.
• Performed polysomnographic studies, including:
  • Standard baseline PSGs
  • Pediatric PSGs with End Tidal Capnography
  • Full 10-20 seizure/parasomnia montage PSGs
  • CPAP, BiLevel, ASV, Spontaneous-Timed, and AVAPS titrations
• Organized and facilitated "Free CPAP Clinic" appointments and support group functions, providing education and support to the community.
• Established a home sleep apnea testing program with comprehensive patient education and follow-up.
• Designed and implemented policy and procedure manuals in adherence to AASM guidelines under the direction of the Sleep Medicine Director.
• Developed and maintained a quality improvement program aligned with AASM standards and performance benchmarks.
• Trained and supervised sleep technologists and support staff, fostering a skilled and efficient team.

• Supervised up to 10 Sleep Technologists and 4 Medical Receptionists across four locations.
• Trained and oriented Sleep Technologists to perform advanced procedures, including:
  • Standard baseline PSGs, pediatric PSGs with End Tidal Capnography, and 10-20 seizure/parasomnia montage PSGs.
  • CPAP, BiLevel, ASV, Spontaneous-Timed, and AVAPS titrations.
  • Urinalysis collection, MSLTs, MWTs, PAP Naps, and sleep study scoring.
  • EKG recognition, behavioral observations for parasomnias, recognition of unambiguous EEG activity, and emergency procedures.
• Trained Medical Reception staff in phone triage, sleep therapy inquiries, prescription management, and patient assessment, including collecting vitals and preparing relevant information for providers.
• Implemented processes for appointment scheduling, follow-ups, equipment handling, and patient account counseling, ensuring seamless clinical operations.
• Developed quality assurance performance improvement plans (PIPs), including:
  • Completing PIP sheets, quarterly reports, inter-scorer reliability reviews, sleep study evaluations, and infection control monitoring.
• Established effective communication channels with staff to maintain a team-oriented atmosphere, resolve conflicts, enhance retention, and attract new hires by fostering a supportive and collaborative work environment. Regularly liaised with the Medical Director and department heads.
• Monitored trends in DME performance, referrals, diagnoses, and scheduling to optimize operations and address identified issues.
• Set education and training goals based on quality assurance data, delivering training through regular staff and shift meetings.
• Designed and implemented workflows and programs, including:
  • Out-of-Center Testing procedures following AASM guidelines.
  • AWAKE (Awake, Alert, and Keeping Energized) CPAP support groups in Michigan, aligned with American Sleep Apnea Association standards.
  • Policies for PAP Naps, Department of Transportation patient processing, and intake procedures.
• Authored policies for the policy and procedure manual, including:
  • Home Sleep Testing guidelines.
  • Oral Device Use for Obstructive Sleep Apnea treatment.
  • Precautions for shift workers.
• Designed and implemented departmental processes, including:
  • Patient results communication.
  • Triage of high-priority cases post-sleep study.
  • Documentation standards for Medical Receptionists and Medical Assistants.
• Designed and established sleep labs and testing rooms, including:
  • Selecting and purchasing furniture, equipment, and computers.
  • Creating layouts and décor for functional and welcoming spaces.
  • Installing and configuring Local Area Networks (LANs).
  • Installation and configuration of Respironics and Sandman sleep systems.
• Provided computer and network troubleshooting, repair, and consultation for various departments.
• Led the implementation of new Electronic Medical Records (EMR) systems, including staff training and workflow integration.

• Gained expertise in performing a wide range of sleep studies, including:
  • Standard baseline PSGs and pediatric PSGs with End Tidal Capnography.
  • Full 10-20 seizure/parasomnia montage PSGs.
  • CPAP, BiLevel, and Spontaneous-Timed titrations.
  • Urinalysis collection, MSLTs, MWTs, and PAP Naps.
• Developed competencies in EKG recognition, sleep study scoring, behavioral observations for parasomnias, recognition of EEG activity, and emergency/sentinel event protocols.
• Promoted to Lead Technician, assuming additional responsibilities for:
  • Sleep study scoring.
  • Managing inventory and supplies.
  • Scheduling staff to ensure adequate coverage and efficient lab operations.

• Fundamentals of Sleep Technology | Author(s): Teofilo L. Lee-Chiong, Jr. MD, Cynthia Mattice MS, RPSGT, RST, Rita Brooks MEd, R EEG/EP T ISBN: 9781975111625 | Publication Date: May 21, 2019
• Chapter 49: Advanced Positive Airway Pressure Therapies for Sleep-Disordered Breathing | Co-authored with Saad S. Ahmad
• Chapter 54: Other Therapies for Obstructive Sleep Apnea | Co-authored with Saad S. Ahmad

• Positional Therapy – Is it Especially Helpful for Full Face CPAP Mask Patients? | August 2016
• How to Work Hard at PAP Adherence | May 2016

• Getting the Real Story: Raising the Bar for Compliance | June 2008

Available upon request. References include former supervisors, colleagues, physicians, and business associates I have collaborated with